>> you've been watching facebook whistleblower frances haugen testify on capitol hill. be sure to follow the show online. thank you for the privilege of your time. craig melvin picks up with more news right now. ♪♪ good tuesday morning to you. craig melvin here for a busy hour. coast to coast as we speak the former facebook employee who blew the whistle on the company's own damaging internal research testifying before that senate subcommittee and the focus keeping our children safe online. she says research shows instagram is a toxic place for teenagers and facebook knows it. the chair of that committee just

called on mark zuckerberg himself to testify about this controversy. this all comes amid the massive outage for hours. we're going to do into all of that. we're also watching the white house as president biden set to leave for michigan to make a pitch for the infrastructure plan and his build back better bill. he's going to be making the case in a district that he lost to former president trump. as for congress, democrats still have not reached an agreement to vote on either bill, but nbc news reports that president biden has a number in mind and he thinks he can get progressives and moderates on board . we are going to start with the facebook whistleblower testifying on the hill.anne cal.

clint watts, distinguished research fellow at the foreign policy research institute and a national security analyst. and tiffany lee, an associate professor at the new hampshire university school of law. we are in roughly hour two of this senate hearing. so far, just one witness. we're only going to have the one witness, the former facebook product manager that leaked thousands of internal facebook documents to the press, claims facebook has been putting profits over people and it's bad for children, especially girls. and the only people that know what's happening at facebook are the people who work at facebook. what moments have stood out to you so far, leanne? >> reporter: craig, it's been a fascinating hearing that really lifted the cover off of facebook

and how it operated. not only do they hide information from regulators and congress, but they also know exactly what their product does and they know it can be destructive and they push people toward that destructive material. there's multiple parts of how facebook operates. it was interesting that she says that facebook didn't set out to be a destructive company but as it got bigger, it continued to want to grow and that's how they got people back online. she also compared it to the tobacco industry in the '90s. she had a really good comparison. let's listen to how she put it. >> when we realized big tobacco was hiding the harms it caused, the government took action. when we figured out cars were safer with seat belts, the government took action. when the government learned opioids were taking lives, the

government took action. i implore you to do the same here. >> reporter: so the government taking action. i will say there is no member on this committee that has praised facebook. they are extremely skeptical. and there's been bipartisan criticism of facebook and some of these social media companies for years, but congress has not been able to do hardly anything about it, in part because congress is years behind what facebook and other companies do and what they know, so they vice president been able to catch up. senator klobuchar says facebook over the years has been arming themselves with high-powered lobbyists that are defending facebook practices and redirecting members of congress into what they think the problem is. but these laws have not been updated for a very long time. one thing i'm just remembering that is kind of appalling, craig, is that frances haugen,

she said that facebook knowingly directs young teenage girls toward material about anorexia. she says that girls who have body image issues, it's a cycle, they keep going back to the platform and it keeps directing them to harmful material. >> i asked the ceo of instagram that very question last week on the heels of the "wall street journal" reporting. clint, senator blumenthal, the connecticut senator drilling into the algorithms that drive these apps. he said that the algorithms can, quote, exacerbate downward spirals, referring to young people experiencing eating disorders specifically. haugen told 60 minutes that political parties have been known to craft their whole message around the algorithm. is there anyway other than

facebook itself changing it to reverse that pattern? >> this is one part that always gets left out of these discussions, which is who hired cambridge analytica? it was politicians. who's hiring people to do this social media influence? it's politicians. having testified many times to the senate and the house, there's not been one rule passed since i've been going there since 2017. while these hearings, we kind of see this as theater where everyone screams about social media, you tend to see afterwards not much happens. i'm assuming we'll have another mark zuckerberg hearing. that's an annual event it seems anymore where he'll go to capitol hill and give his take of it and nothing happens in the follow through. they're talking about many different issues of which i don't think congress entirely understands. they can't see behind the wall. this whistleblower gave us some

of that view, but i don't know how the government is going to engineer this out. the bottom line is algorithms are about building engagement. what builds engagement is making you angry, making you feel pain, trying to dazzle you. it is a double edged sword because many of the worst offenders are right there on capitol hill. >> we typically see mark zuckerberg on the hill once a year. he takes a few licks and he heads back out to california and prints money. he's been grilled a few times before. the algorithms that clint just alluded to, are these algorithms proprietary? and if they are, then what? how do you fix that problem? >> i've been thinking about that a lot.

you know, yes, the algorithm is proprietary. and the algorithm for newsfeed for instance, they're constantly tweaking that all the time, making tweaks for maybe groups should be more important, or news, or family and friends should be more important. the fact is this isn't a secret spaghetti sauce. this isn't something that has a little bit of effect. it affects what we buy, what we think, who we talk to, our democracy generally. so instead of bringing mr. zuckerberg back again before congress and people yell at him and all feel really good and then leave. there's a large chorus of people saying something needs to change. the whistleblower today testified that facebook puts profits before people. we have no reason to assume or believe that facebook is going to act in the public interest. it's a private company, beholden

to mark zuckerberg and shareholders. if people want to be sure that they and their democracy and health is handled with care, they're going to have to demand that. part of that call is coming for accountability. people are actually saying now instead of trying to figure out the messiness of regulating content moderation on a platform or something like that, what is sort of doable and people can see a finish line towards is a regulatory body to independently audit facebook's algorithms and data. the whistleblower talked about this today. three researchers just last week before a house science committee said the same thing. we need access to full data for outside researchers. remember, all of these whistleblower documents are based on facebook doing their own homework. so no more of that getting an outside body in and getting a look under the hood. >> tiffany, i want to play

something for you that haugen said during her opening statement. >> i think people ultimately would like to see some regulation. we have discomfort in owning the entire problem and would like to see regulation. >> facebook wants to trick you into thinking that privacy protections or changes to section 230 alone will be sufficient. while important, these will not get to the core of the issue, which is that no one truly understands the destructive choices made by facebook except facebook. >> there's haugen. going back to the whistleblower herself, for viewers and listeners who don't know what section 230 is, can you explain it quickly? and more to what she said, what do you think would be a

solution? >> section 230 is a law that provides some companies like facebook with a certain level of legal immunity for some actions, things like content moderation actions. and more controversially, it does give them immunity for some legal claims. a lot of people say section 230 is the reason why you see a lot of bad content, but it could also be the reason why you see a lot of good content. without section 230 companies might be afraid to let anything go online, for example. that's definitely a law that has been much in play. many people on both sides of the aisle want to take it down, amend it, repeal it, what have you. i don't think section 230 is the problem. as the whistleblower and others have said, the problem is really privacy and data. we don't have a federal privacy law. we don't have any sort of agency that's empowered to regulate privacy to the extent it needs

to be regulated. the ftc doesn't have the money or support to do it. we also don't have algorithmic transparency laws. there's a lot we need that isn't related to section 230 at all. >> presumably, we don't have those laws because the technology is so relatively new, correct? >> that could be one reason. definitely the technology is new, so we don't have anything up to date on things like virtual reality orbit coin or nfts. even without the whistleblower report we knew algorithms change what we see online. so we have the data, we have the research. what we need now is actual efforts on the part of lawmakers to make actual change. section 230 is one thing they could be working on, but a lot of proposals are not attacking

the root of the problem, which is the privacy and data and potentially maybe looking a little bit at the anti-trust and anti-competitiveness we see as well. >> our colleague stephanie ruhle had facebook's global head of safety antigone davis on. >> i think people ultimately would like to see some regulation. we have discomfort in owning the entire problem and would like to see regulation as well. >> and here's the thing. facebook says it wants to be regulated. last week the head of instagram told me they're open to regulation. i got the impression they just want to make sure they're not the only ones being regulated, that it's not just their platforms, that it's social media in general. what have you found over the years reporting on facebook?

do you think they're legitimately open to the idea of regulation? >> yeah. i think facebook -- i know that facebook often says, but what about and points to youtube or tiktok. and they're not wrong. for the last year or so i think you've probably seen an ad where facebook says they support updated regulations and specifically ones that might set standards for content moderation or privacy. it's good pr. it's we want to be part of the solution. facebook can read the room and see the appetite for regulation. as senator klobuchar noted, facebook also spends tens of millions of dollars. they employ a small army of lobbyists. we have to assume that facebook is trying to set up the best possible position for itself and make it the most favorable to

facebook and any coming regulation. >> it is rare these days especially that you see an issue on which democrats and republicans seem united, but both parties seem to think something has to be done. a lot more ahead here on tuesday. johnson & johnson applying to the fda for emergency use authorization of its covid booster shot. astrazeneca just did the same for its covid antibody treatment. rising cases of violence, we're at one gg hospital system where incidents have tripled. e incidents have tripled everythi”" but then paul went from no to know. with freestyle libre 14 day,

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this morning a major update for the more than 15 million americans who got that johnson & johnson covid vaccination shot. j&j has just requested emergency use authorization from the fda for their booster shot. the company says a booster is given about two months after the first dose increased effectiveness to 94%. that's up from 17% from just the first shot. also astrazeneca asking the fda for emergency approval for its

long acting antibody treatment to prevent covid. the drug reduced the risk of people seeing any symptoms by 77%. all of this comes as new cases in the united states are down 23% in the last two weeks. cal perry is in gainesville, georgia, outside a hospital that's been struggling with not just the delta surge, but also a rise in assaults on workers there. cal, the hospital system says incidents of verbal and physical assault have tripled this year. it's a trend we're seeing nationally, unfortunately. what are you hearing and seeing from the staff there? >> reporter: it's pervasive across the country. from the health and safety journal, from february to june of 2020, they ran a study and 44% said they had to deal with some kind of physical assault.

the number rises to 68% when you talk about verbal assault. it's pervasive within hospitals. it's not isolated to any one department. take a listen to what dr. day told me yesterday. >> we've seen a tripling of cases of verbal and physical assault on our health care workers. it's not just the emergency at the present time. i work in the emergency department but we're seeing this in other units. it's all over. >> reporter: that was dr. dave who has worked here for many years. asking what is behind this, i'm hearing consistent answers, the first of which is more than 700,000 people have died in this country of the coronavirus and a lot of them have died along. the other thing that's happens

is disinformation. nothing new to our viewers, this disinformation campaign is out of control in many areas, especially on the vaccination, especially on masks. >> cal perry in gainesville, georgia. thank you. we are following some breaking news on this tuesday at a dramatic scene outside the supreme court. take a look at this video. we just got it in. police just carried out a controlled detonation outside the high court after responding to reports of a suspicious vehicle. there's the video. you can see the smoke coming out of that vehicle as officers rush in. our justice correspondent pete williams is standing by. what do we know about what happened? >> reporter: let's go back to the video. i'll set the scene for you. this is on first street northeast, the street between the u.s. capitol. the capitol is to your back as you look at this picture and

those are the steps leading up to the supreme court plaza visible behind the car. this car parked there on first street around ten minutes to 10:00 this morning with a driver in the car who wouldn't get out. police repeatedly told him to move the car, said he couldn't stay there and he wouldn't get out. so they finally after a long period of discussion decided to use what they call a controlled explosion or a flash bang that set off a loud bang and filled the vehicle with smoke to force the driver out. the capitol police say the driver is now in custody, that everyone is safe, that no one was hurt. clearly they're questioning the man now. they want to know why he was doing this and why he wouldn't move the car. now, inside the supreme court, oral argument was taking place as usual. it started promptly at 10:00. you see him being head away by the capitol police wearing the

white shirt. meantime, there was absolutely no sign of this listening to the oral argument that's going on inside the supreme court. you know now in this new term the court is back in the courtroom for the first time in 18 months listening to the oral argument audio. but there was never any indication inside the court of all this stuff going on outside. streets were blocked off around the u.s. supreme court and the u.s. capitol building. presumably those streets will be open shortly after they do an all clear and do a thorough search of the vehicle. i'm sure we'll find out later today if this is someone who had some sort of mental problems or was trying to do a protest or what. we just don't know who this person was yet or what this person was doing by parking that vehicle there. it was just a couple of weeks ago where somebody parked a car

in front of the library of congress, claimed to have a bomb, was broadcasting live on social media claiming to have a bomb. he never did. things were pretty tense then. so you can understand why the police respond the way they do here. it's just a great concern any time suspicious vehicles are parked around the court or the capitol or the white house or anywhere they're not supposed to be you're going to see this kind of response, craig. >> okay. scary scene there in front of the supreme court. good to hear, pete, that everyone's okay. thank you, sir. just a few minutes from now president biden set to take off for michigan trying to sell his agenda directly to the people. the pain of those infrastructure and budget bills dividing democrats still up in the air. the middle ground president biden thinks he's found and whether he can get both sides on

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right now we are tracking that senate subcommittee hearing with facebook whistleblower frances haugen. she's been answering senators' questions for about an hour now on everything on how easy it is for underaged children to use the apps and how important it is for the company to get children hooked on the apps. >> facebook's own research says they cannot adequately identify dangerous content. as a result, those dangerous algorithms they admit are picking up the extreme division. they can't protect us from the harms they know exist in their own system. >> we're going to keep an eye on that hearing and bring you

developments as they unfold. any minute now also president biden leaving the white house, heading to michigan where the president will be giving a speech selling both that bipartisan infrastructure bill but also the democrats' multitrillion dollar safety net plan. last night he told progressives he thinks he can get both moderate senators joe manchin and kyrsten sinema to spend $2 trillion on it. mike memoli in michigan ahead of president biden's arrival. i also want to bring in jake sherman, long time friend of the show and the founder and ceo of punch bowl news. mr. memoli, we start with you on the ground there in michigan. what can we expect to hear from

president biden? >> reporter: this trip is a perfect illustration how the president is trying to change the conversation around his build back better agenda. so much of the conversation has been around the behind the scenes meetings and what the price tag is going to be and not enough about the substance of what it is he's proposing. he's coming to a swing district in a swing state with a swing congresswoman who might be key to getting both of his proposals through. he's coming to sell the merits of his proposal to the public at large but his audience of one may be congresswoman alyssa slotkin. she has been arguing congress should move forward with the bipartisan infrastructure plan, vote and put that on the president's desk and continue to

negotiate on the reconciliation measure. the president saying friday these proposals have to be linked. what the president is going to speak about in his remarks is not just the hard infrastructure. governor gretchen whitmer will be here as well. she campaigned on a fix the darn roads platform. but also the importance of child care. child care is specifically a proposal embedded in the larger reconciliation package that alyssa slotkin favors herself. she's just not sold on the larger bill. she's going to have some one-on-one time with the president and she's going to tell him bluntly she's not a guaranteed yes vote yet. >> i like the diggers behind you

there, mike. president biden now says he believes he can get senators manchin and sinema to agree to $2 trillion in the reconciliation bill, significantly less thanprogress progressives wanted. >> reporter: the bill is currently in downsizing mode. the price tag is going to fall below $3 trillion. it's just unclear how low it gets. that's where we see tensions between progressives and centrists. they're trying to frame this conversation around demanding that centrists say what specifically do they want to cut. do they want to cut medicare benefits, universal prek, child

care? the centrists are particularly focusing on that price tag. they think $3.5 trillion is too much and a much lower price tag is necessary. joe manchin called for $1.5 trillion. that's a major cut. he has not said what policies he would cut to get it there. president biden has identified 1.9 trillion to 2.2 trillion as the sweet spot. but it's going to be a long and difficult road to get both wings of the party to agree to that. >> i think the timetable, there's no deadline from the standpoint to get something done. we've got everything covered. everyone in any critical situation. the only thing that really comes due at the end of the year is the child tax credit. everything else is covered up to 2022 and even 2023. so we can get something and do

it right. >> reporter: there's less urgency on joe manchin's part but there's more urgency on democratic leaders because that infrastructure bill is linked to the reconciliation bill. it's clear one cannot pass without the other which is why democratic leaders want to get it done by the end of this month. manchin mentioned that child tax credit. that dries up early next year in the middle of an election year. those payments of $250 to $300, those benefits would go away. that's a big motivator for democrats to get that done, because there will be a lot of angry voters before what is already going to be a tough midterm election. >> they are wildly popular with a lot of folks. jake, progressives, we should remind folks initially in this process they were asking for $6 trillion in spending over ten years. now the president is hoping to

get maybe about 2 trillion passed. jake, will progressives be willing to take such a significant cut in the spending they originally wanted? >> they're going to have to. they don't have a choice. they have joe manchin and kyrsten sinema. this is going to be only at a level they're going to support or they're not going to get anything at all. that's just a statement of political reality. that's just a statement of the dynamics in the senate in a 50/50 senate where you have two senators who have staked out pretty conservative positions. you know, this gets back to the overarching dynamic of this presidency, which is you have to govern with the congress and the government that you have, not the government that you want. but i would have to imagine they're not going to want to stomach anything less than $2 trillion. there's different ways to get

there. you could shorten the time length of programs without scaling back on the scope of those programs. there's a lot of different ways to get to a comfortable number for all sides. >> jake, i want to ask you about the debt limit debate raging right now. treasury secretary janet yellen was talking about a potential crisis looming if the u.s. does not raise its debt ceiling. i want to play what she said and get your take on it, jake. >> it would be catastrophic to not pay the government's bills, for us to be in the position where we lack the resources to pay the government's bills. it would cause a recession as well. >> so, jake, you've covered a number of these now over the years. it always seems like it's a week or two of the sky is falling, the sky is falling and at the

11th hour republicans and democrats figure out a way to pay our credit card bill. does this feel different to you? >> yeah, it does. it feels very different to me. neither side is budging at this moment. craig, and you and i have talked about a lot of crises over the years. this is not a government funded crisis. government funding does have check damage. those are the most frequent we see. it could be cataclysmic to the economy. right now republicans are filibustering. democrats are refusing to raise it using reconciliation, another 50 vote threshold and neither side is willing to blink. the white house has just recently gotten involved. i could tell you having been

through this a number of times over the last 10 or 12 years this is as bad as it's gotten and people should be very concerned about this because i don't see either side letting up. there's not as much cushion here. i would imagine markets start to get concerned earlier about a debt limit crisis than it would about a government funding crisis. i know people are just starting to wake up to this, but this is a very serious issue. >> i think you're right. really quickly, we don't have a lot of time but what exactly are republicans demanding to raise the debt limit? what do they want? >> they don't have a price. they want democrats to use the fast track reconciliation process, a 50-vote threshold to raise it. chuck schumer says that would be difficult and convoluted and risky, but they can do it that way and i'm not clear why it would be difficult, convoluted and risky. republicans have dug in because they feel democrats are not

taking the easy way and instead are trying to involve them, as they have been many times in the past. the minority usually does vote for this. they just feel like democrats are not taking the easy way out and that's forcing them to dig in even further. >> thanks to all of you. up next, 400,000 people dhs officials are preparing for that many migrants to possibly try to cross our southern border this month. we're on the ground in colombia to look at the root cause of this migration. he root cause of this migration power, we can harness the energy of the tiny electron. we can create new ways to connect. rethinking how we communicate to be more inclusive than ever. with app, cloud and anywhere workspace solutions, vmware helps companies navigate change. faster. vmware.

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tonight, i'll be eating a buffalo chicken panini. fire! nas... spare a pound? what? you know, bones, shillings, lolly? lolly? i don't have any money. you don't look broke... right now tens of thousands of migrants are packed into a small beach town in colombia. it could be a sign that the united states is about to see another massive wave of border crossings.

nearly 20,000 migrants, who are mostly haitian, are in the town near the panama border prepaing to take a dangerous trek through a smuggler controlled jungle called the darien gap. it cuts through central america. it would bring migrants closer to mexico and eventually to the united states. nbc's gabe gutierrez is there. walk us through what's causing the bottleneck and what it could mean for the united states. >> reporter: hey, craig. this is the center of the bottleneck right now. behind me you see dozens of migrants who have been waiting here throughout the day, waiting for their chance to board some ferries. as i walk with my colleague and we step away from the crowd, this is something that's been unfolding now for several weeks. as you mentioned, some 20,000

migrants are here in colombia. some of them are from haiti. they arrived here shortly after the recent earthquake. some others had lived in chile for a while. they're haitians but they moved there after the 2010 earthquake. this is a beach town. it's known as a tourist town. you see tents set up all along this beach. you can see these boats set up here. just a few moments ago there was a group of migrants, about 90 of them that had been allowed to board this boat right over here. we spoke with some of them. they are not deterred about the dangerous journey they're going to have at the darien gap, the jungle on the other side of the

panamanian border. they're about ready to make that trip. there's about 90 or so mostly haitian migrants. there are children out here. that's perhaps what's most troubling when you see the folks here making this journey. they spent hundreds and thousands of dollars to get to this point. they're determined to head north. some of them they'd try to end up in mexico or others had relatives in the united states and they'd try to end up there. dhs officials warn there could be up to 400,000 migrants making their way to the u.s. southern border. at least some of them might be some of these folks that have made an already dangerous journey and are now trying to cross the panamanian jungle to make it to central america and up to mexico. this is something they say they are desperate that they want to do this now. some of creme are being fed thau

have a few thousand people willing to roll the dice? >> the government only accepts 500 or so of these men and women and children officially. as this boat is setting off right now, the government is taking 500 per day. the trouble is that at least 1,000 migrants are arriing in this town, so you see the

bottleneck. this is a tourist town and a beach town, and they are over whelmed by what is coming here. they're trying to get a handle on this, but the government is also figuring a handle on this. the panamanian government is also figuring out what to do here. government is also figuring out what to do here governments that have been up and down for decades. >> you have been on the front line of the story for awhile now. and you have a upclose look of what could be coming this way. thank you we're also following new information out of washington. theou justice department is now reviewing the fbis handling of the larry nasser case. she says "new information has already come to light." the doj inspector general

previously criticized two fbi agents for their handling of the case saying they failed to pursue the sex abuse charges and claim they lied as well. right now, facebook fallout. the senate hearing and that just went into recess. we'll have that as we get more. up next, food, diapers, gas, the bills pile up. but monthly childtax credit checks have been a lifesaver. participants are worried. >> the child tax credit puts food on the table and that is just anbl incredible thing and w can we take that away? we take t? bogeys on your six, limu. they need customized car insurance from liberty mutual so they only pay for what they need. woooooooooooooo...

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it's the eat fresh refresh™ at subway®. there's so much new we don't even have time for this guy! but i'm tom brady! oh, and there's smashed avocado too! wondering what actually goes into your multivitamin? at new chapter, but i'm tom brady! its' innovation, organic ingredients, and fermentation. fermentation? yes. formulated to help you body really truly absorb the natural goodness. new chapter. wellness, well done. right now democrats are negotiating what to include in biden's multitrillion dollar tax plan. one of those is the child tax

credit paumts being made permanent. stephanie ruhle as more on the plan and what it has meant for families. >> what is the likelihood they get included in the bill? >> it is massive. you and i were talking about the expanded child tax credit months ago when they were added as part of the american rescue plan. that was covid relief so it expires at the end of the year. the $300 per child per month for families making less than $150,000 per year have been a lifeline. remember we're living in an inflationary environment. we spoke to parents across the could be try. they're spending that on food, clothing, school supplies and things for children when they need it most. >> for jennifer ditman, it is a lifechanging $500 a month. >> it really helped us with our medical expenses.

i have two special needs kids. >> it expanded payments that started in july. it impacted tens of millions of families immediately. >> if i need gas to take them to here and there, i got it. >> that went to an air conditioner that was so helpful. i was worried about my son becoming dehydrated. >> i bought school supplies, i bought pull ups and wipes for my daughters. >> the payments expire at the end of the year unless congress passes a version of the infrastructure bill. one reacher says it is needed more than ever. >> it will help family that's are already struggling economically before the pandemic if will help them plug some holes. >> at a time when the pandemic

exacerbated stress for parents. they are wanting to create free universal preschool and expandd vision, and more. >> the government does not just care about the wealthy but the average american. >> an increase in taxes on corporations, congressional republicans stand opposed. >> trillions and trillions of dollars on socialism would be a bad idea any day. but it is a uniquely bad idea at a time when american females are being hammered by inflation and soaring costs. >> some parents who have seen the benefits of the child tax care credit already can't

imagine a world without it. >> the child tax credit puts food on the table and that is just an incredible thing. how can we take that away? >> we have been talking about it, maybe it will be $1.9 trillion, what will we be seeing for millions of americans. >> it is good to hear from those parents all over america. stephanie, thank you as always for your work. before go a historic win for nascar driver bubba wallace. he got his first career win monday at talladega and the win made him the first black driver to win a nascar cup series since 1963. here is what he said about it to me on "today." >> there was a lot of firsts yesterday for myself, my family, but there is a lot of people on

our team. it was our first win for them as well and that makes it so much more special. you get a lot of boos, and i'm just out here trying to be who i am. and you know people say they're making noise, whether or not it is cheering or booing their making noise, but it's difference when you get booed for the reasons i get booed, but that is part of it, all of the fans there, appreciate you guys, love you guys, it means a lot. >> congrats, bubba. that will do it for me this hour, andrea mitchell reports starts this hour. >> it is good to be with you, this is mitchell reports" and i'm jeff bennet. a bad week continues for facebook. facing glitches that kept users