of the, how many platforms can you handle, singleton? usually without having the feeling that it's just too much you might see me. how much can we do simultaneously? multitasking these, the modern because if we do too much, we get it all wrong. we mess things up, risking brain damage. so let's stop this self sabotage, humans and multitasking watch. now on youtube, v. w documentary, world of free speech, free press, access to free information for training and next take action. d, they'll use global media for 2020, for a bunch of any register. now,

lots dissipated from all over the world to share their solutions and to shape tomorrow. and join us and register now for the d. w global media for in 2020 for the if you've ever worked in an office, you know, it's often hard to concentrate and then there all the endless meetings. the tip somebody mentioned in the paperless office, and if you want a decision, you'll have to wait for

a bigger meeting to raise your spirits to go to town halls. i hear from motivational speakers. you remember the time when you had one goal? but now you have 234, many sounds familiar with all these examples of taken from this is the 2nd load will sabotage, minute distribution, resistance fighters and occupied. you are the triple, the enemy was some we've taken the methods of sabotage and disruption and sometimes

intern for the day at the office. how did this on the if you start with keys, okay. and the 15 hour work week, any time. so tell us, can you tell us a little bit about what teams predicted and about what the hell went wrong? i'm just looking for this thing in the 1930 and he's trying to read something optimistic and imagine what the world would be like. for the most part, when people back then imagine what the world would be like everyone's all industrialization. it's miserable, but it's going to lead us in

a direction where the technology is going to advance so far that we're all going to be living lives of leisure. so we'll have robot sermons taking care of us. we'll have automation will eliminate the drudgery of farm work factory work eventually service work as well. and that was the way the point of all of this onerous work that people were doing in factories. and this will eventually get to the point where you don't have to do it anymore. the, globally, we're getting to the point where we could be in working 15 hours. so, the question is, why aren't the soaps? so what's, what really happened is that we've created a piece of administrative offices, jobs, and these have gone from something like 25 percent of employment which they were in

kansas time, something like $70.00 the we created supervisory job as managerial jobs, clerical jobs, the millions of them around the world, the. 2 the and one of the things that really struck in a lot of the testimony is that people sent to me about their jobs was just how unhappy they were. and just to confuse they were over the fact that they were on the

there's always a shame about expressing how you feel, edward, the constant charade your, or your point out. and then you can never really be honest. i mean, you, of course, you know, you want to go on if one of us about the manager i'll or the director or because but using that same. sure. right. so you only see office and so wait, wait, wait, wait. in this. sure. reality is is to display the

plays based on the original sabotage manual. but we've not just started the script. we've added many new seems a lot, right. the like any place this to has a cost is curtis star. this is a chief executive officer who has a star salary to match the ceo's main role is to give the big model and gain a stronger, more natural backs with which to be more successful. the speeches often rigid incentives kind of very little to do with how the play will turn on. we are now

delivering the best products we have never known the thing the more. it doesn't seem to make them any better. as all too often say, other styles of spectacular failure, it continues to be an exciting time for devices and services when we remain here the for the one coast that is never calculated is the human cost of all these pages or the disruptive reorganizations on the, on happiness that goes on speaker the i had finished my ph. d in experimental social psychology. so i had been trained to do research or it's in the lab. and i got my job at the university of california

berkeley. and i was thinking maybe what i'll do is i'll develop some new ideas about emotions which i had done laboratory research on and how people understand their feelings, how they cope with really strong emotional arousal or threatening challenging kind of things. and i thought, well, why don't i go out and talk to people who encounter this sometimes in their life. and i started interviewing them and they got emotional doing this. some of them would get angry as they talked about things, some of them would cry, some of them with, i mean, this was like, i'm thinking maybe there is a story here. maybe there's more of a phenomenon. so i would ask people at the end of the interview, things like so when you talk about this with other people, do you have kind of a name for this? i mean, is there a way you share this? usually it was, i never talk about this with anybody. i don't want anybody to know me.

so i started looking at the literature and trying to come up with concepts that seems like it would capture what people were telling me. and there was the human ization in self defense. oh no, no, no, no, you know, it's like too much baggage. they're the dehumanization know, you know, you know, kind of that. okay. okay. what about detached concern? well uh you know, it's kind of like mit with, but it's oil, water. i can't, it doesn't, you know, didn't really do it. so i was still trying to figure out how to talk to people or about what they were telling me. and so i would ask the next interviews at the end, you know, the immunization self defense and then a, this has concern uh, burnout. yes, that's is burnout. out

1st physical, a complete exhaustion. this was like an exhaustion which was totally new to me. but it was really intense. like sometimes i could barely get out of bed physically. i live on the 1st floor. i could, i could not walk up the stair. literally i to hold myself off the way through or supplies even and catch my breath. it was just i felt like a like a like a nights year old in a very bad states. well i didn't for i thought it was flu and a one point i'm not gp. i went to my gp and he really yeah. put it in front of me is of this for you a couple of symbols over us and yeah,

various now i remember very well what going back to work after and i think it was a good 5 months of, of being absent and and i, i went back to work to try and walk to the office. i really i remember very well like going what's now what happens to me? it was really like i was confused, confused, angry dish oriented. actually what really built into my mind then was like, where the hell did i lose? know my ex is mean which how come that i can diesel is freaking highway to where i'm at now, but i should have missed my excess that that's what comes of my life. i missed the freaking action the

i wanted to become an engineer because my grandfather was here. i want to be effective and efficient. so always adding a bar to provide reflection isn't in order to show that your successful forces me or because you use just not even an option your body is saying that much but then then was you really fall into this new world? it's almost like a new reality my whole self and i can my to best which i was

actually salable my, my life. i realized a cool because this is right because otherwise i wouldn't be there. you feel like i yeah. i like, i feel you because you're one of those people who feel or so. yeah. so when it gets into the visual burnouts and that's all down to you, if you think it's only you or very few people, you know, as opposed to more, then the focus automatically goes. so what's my problem? why am i not strong enough? why am i not capable enough the?

and so what we saw early on was what a phenomenon that is known as pluralistic ignorance. and what that means is that you're feeling something is going wrong. not just the tier, exhaustively got too much to do with your short changing the work. you're not doing a good job and you know what and you're feeling bad about yourself. well, you're not going to go over and chat with somebody in the coffee about. tell them feeling, know what you're going to do is you're going to put a smile on your face. i'm fine, i can handle this, i can do it. okay, and just move along. i hope nobody notices what you don't know is it, there are a lot of other people around you were doing the very same thing. so your social perception is that everybody is smiling. happy doing fine. i'm the only one who's got a problem. when in fact, the reality is behind those masks behind that smiley face, there are

a lot of other people's thinking, oh my god, i'm the only one. the for on top of the problem of not being able to say what you really feel a cost, that's fine. you don't understand what anybody's saying. so if you think about your average raising the social contract does this, you'll sit there and speak nonsense. and also they quietly and not listen to and check my emails whether it's vacant, nonsense. busy transformation, accelerating adoption experiences make to, to enable the application to truly knowledge how to speak the language in management. so i play mccarren, nicole ch. how's cry?

he was swept up in the kind of new age mysticism, which was washing across the west coast during the 60s. and seventies crime gets um, hired by pacific bell. and his job is to come in and engage in what they call a transformational change project workshop participants to take part in an exercise design to reception and increase sensory input. and crimes role was really to kind of reprogram the employees by introducing them to his own personal philosophy, which was drawn from a russian mistake called george patriots. and develops gays of good tree and would often engage and mystical dogs sang, resizing, mystical poetry, et cetera. and the board members of pacific bells, particularly keen on this, and i felt that their employees should get a bit of it as well. the

. now if you look back to that language now, it sounded scandalous and strange at the time. but now that kind of everyday language, people need a justification for what they're doing for a nasal language, which makes these empty tasks, which people haven't companies, it gives them some substance or a parent substance. so it is a sense that cronin provides a way of covering up the gaping home which is corporate life. often if you go back to the, to the, to the like you, with the cause of the, the burnouts. what would you say if you guys would narrow down to only a few few topics? what's, what's for you guys? what, what would you name as the the key, the key drivers of your uh yeah. i think it's been like coming out like like

mild symptoms, but mostly like i felt really strong was i think back in march this year where i kind of like fall myself not being able to do daily stuff like running errands or like talking to people like where i felt like over whelmed, by doing i like waiting myself up like 1st my to sit on the table. that was the hardest thing to do in the morning. and that was like the prominent symptom for me to like recognize that oh i have a problem i have it's, i'm embarrassing to me, but i actually sometimes felt that it would be easier if i would appreciate buy a car in the morning on my way to work because that's gonna solve the problem of not having to go there that that was like how deep i was in my own misery. like it's just like it felt so anxious and like impossible even sometimes to, to go to work because i knew like that what was the waiting. and i just felt like

if somebody or something outside of me would solve the problem, then i wouldn't have to like, think about it. but like these are things that i've only realized option worse. i totally refused the that it was similar. now, i just felt like on invincible, i can know how, but now this kind of happened to me again. so it was kind of hard for me to start to realize of me it's accept and process. it was to be a long uh, long process for me. when they talk about exhaustion. if that's all it is, then why change the name? why just call it what it is, which is exhausting with burn out. we're talking about more than that. the exhaustion response is what we think of that stress. it is the stress response.

chronic everyday stressors. burnout is a signal is a red flag. it's a warning if you start seeing problems with burn out, it's telling you not who is burning out. it's telling you why the and the 19th century link office invention of a new professional class of people who manages those managers often came from a, an engineering background. so they were quite good at sort of shooting the machinery. they began to save the people as cogs that they could potentially tune and make more efficient as well the,

and about the late 19 seventy's. a corporation and company is no longer traded as a entity with people. and that's the purpose of the corporation is to maximize shareholder value. companies began to cite how much human capital, if we got and they began to trade their employees like a kind of balance sheet which they couldn't measure manage as if i have in our history as if i have no family as if they have no attachment to place that's not even just the call the machine itself, the caring digital line on a bell and save some way that can be easily deleted at the price of a case. the, the, the burn out is all in engineering. i mean, rocket boosters, burnouts, you know,

ball bearings, burnouts. so it's not a surprise that when they started silicon valley start ups, they called them burnout shops. they advertise just burn out shops because this is what the life is going to be like. but it was intended to be unlimited time is intended to be a sprint $2.00 to $4.00 or 5 years. max is now the model for a marathon. this is the way we do business all the time. for years, human body cannot run a marathon at a sprint, pays the most people come to work really wanted to make a difference. and it starts with the most basic, clear expectations. so when people come to work,

they need to know what they're rollers and too often in organizations. now, people don't. the, one of the great challenges of leadership is bringing teams together, creating a common purpose. how that mission or purpose comes to life is the manager. it's the manager that helps out employees see how that work connects to that bigger picture. oftentimes we put people in managerial positions for a come for reasons we ask managers, how do you get into your job? 110 years and rather organization a long time to i was really successful as an individual contributor before. as a manager. neither of those 2 things correlate with being an effective matcher. the

motivation is going to be a manager because they'll probably get paid more of feel like i've reached the higher level in the organization. those are to human nature motivations that it's hard to get people out of unless you have a path where somebody can see they have a high esteem position, maybe even paid more than managers for being an exceptional individual contributor . the they may not think about people as individuals, may not even naturally care about them as individuals that much. so they think almost completely about the work itself, not about how that person can develop over time. so what it does is it deteriorates the culture of the team, but it also isn't good for the manager. but that's the system or the right to

passage the to work that's happened inside organizations. if you're gonna ask me what a root cause of all of this is that, that would be one of the here's the financial logic to make somebody a manage it just because the good of doing a certain job and you pay the more not to do that job anymore, and instead of do a job that they're not qualified to do with the results of the productivity of everybody else and the team goes done, but you still have to pay the salaries. meanwhile the new manager has to prove to his boss that he's still getting results. so he has a management consultant to try and fix the problem. it produces a cool report. petoskey time changes, nothing but you still pay the consult the well, i mean i know how many manage that i had that i was and this i think only 2. so maybe not 10 percent, which you could, i'd really, really have a personal,

a conversation with which made a complete difference in how i was actually doing my job. can i ask a quick question. it's something that, that everybody is touched upon here. you know, you talk about the expectations from childhood, about working life. do you remember a specific instance of that clash between expectations and reality? i will start thinking about this. so yeah, as i mentioned earlier on, the big sis are in the family and i have a business associates to you. you sound good and i am and we are very different and she is the, the was spirit and the one who has been searching for herself for her entire life where us i've been the more of the rational one perhaps,

and the one who gets good grades and like, just like do what the society is expecting me to do. and that's why i said early, as i say, i felt like there was this train for me. so i, i jump on the train, then there is the school. you got the good results. you do good, don't upset the teachers. then of course i will go to uni. it's law school or middle school or whatever fee the good girl? maybe the point is like i will. i feel like i was something. and then i was like shapes into like, suffocated into being like something else, something less, something smaller. and, and that's why i kind of developed the sense that i'm, i'm not good enough and i am there's something wrong with me. like there is something fundamentally deeply wrong with me as a human being. and perhaps that is something that i've been trying to kind of spend . i'm 6 through these different achievements,

utilize like goats that go to you and you get those results because i felt that that is my responsibility. as vanessa, as, as the person, i am like, i am the person who is supposed to do these things. one of the things that is fascinated me over the years is education. it's almost designed to destroy the natural curiosity we have is somehow, you know, at when you are in primary education, they're beating that out or destroying that natural curiosity. then when you go to higher education, the kind of halfway you never quite get back to where you were when you were 5. but, you know, maybe you get a little just enough that you can function and then intellectual many of the

rituals and structures of primary education are designed to prepare people for factory later. so that's why they have bells ringing in the after get up and they have to move from room to room. there's a particular reason, except the interesting questions for me is why they don't do it. because it's not like very many kids going to school are going to be working in factories anymore. the flight conclusion is about they are preparing us for a life that isn't gonna make a lot of sense. the, they're teaching us not to ask questions about the things that any intelligent person who hadn't been so trained would like. but why are we throwing out this for him if we don't get any money either way, any way? why are we reading this report?

is nobody's going to read all these things that anybody, animals, that job really should be asking, but knows as the condition of their employment that they should be able. guy shows up at a white coat are acting like even this already faster than nokia has ever gone before. just play alone, the children 1st figure out that they are separate from the world around them. when they realize they can have predictable facts, me answers scenario, or say,

childs and moving his arms around and he moves a pencil, this pencil there and rolls down the table. nice figures out that happens uses and again it rolls a little further. this is great. what a god, you know, i mean, i'm an entity that can have effect something that and that's the moment you realize you're a person and there is a world in there. they're not the same thing. the and you take that away. people just collaborative sat or is there a sense of self really bring basis? what makes us human or feeling the,

the strikes me that we need to re evaluate what we see as valuable in late because we, if we have got to a situation where millions and millions of people around the world are coming into work every day thing there is no social value and when i do it pointless. so there is a clash between what the market dictates, what our economic system identifies as valuable and what people actually feel in their hearts is valuable. there's a disjuncture, people feel there's something terribly wrong they have some kind of know that we'll work, needs people's needs, desires and take it, it, it, it's about furthering something in humans that we wish to further.

so when you enter a company, they make you feel like your blast work you for them that they choose you to work for them and it's up to you. they apply for the job for they kind of pick up the look you up for help to know or, and they choose you to be the last one working for them so that you kind of have to feel your life is the company live. so you don't have an identity anymore, but you are the company, the say, like when you press the button and you open it, if the finish on you will get married in 3 years, i've been assisting 2 or 3 of the organization or people have been losing their

jobs where people have been crying, what they were, where were concerns. plenty of some more. so in the back of my head, i always tied back like you're giving the best of yourself to this company. but remember one day they will call you and say, you have to bunch of stuff in a week. i had a relationship for a few years. so we were living together and of course we decided to start a family together. and then um, we could not buy a house together to, to our income's because it was just too low. i was the one of the 2 had a better contract. i had a better income, so i felt like if i fail in this job, we will not buy a house. so we will not build up a family, it will be all my fault. so sweet distress at home, i was doing extra work at home. so was not really there for the couple for living together at that point,

what happened to me is that i work too much at the points that i kind of this. so it's my private life. i was very frustrated because i thought i'd work hard for more than 20 years. i want to set them down. i want to have kids. i want to do this kind of things and i cannot. the corporations are a grand example of the emperor has no clothes. it's all about from us. it's all about what we're going to do in the future. constantly undergoing these change processes, reorganization, restructuring, downsizing, rightsizing, people, you've high people, you shift throughout the signs, but very little at the end of the day actually changes

we know lots of people, many people who lose the job but often becomes extremely stressful for the people who die of the most things that does not necessarily because they need to be done, because the seo has to show that something's happening in the queue. it doesn't impress is financially very fit. the price will make a recommendation of what they think the price of a shares should be. nothing actually changes on how well the company does. but the share price goes up because it looks at the right thing in the financial markets. but that also means because the c o is often rewarded on the basis of stock options or share price live pay goes up the what is the most

pernicious thing about our current economic assessed? is that the more your work benefits others are an obvious and immediate sense? the more your work has a clear and undeniable beneficial effect than other human beings. the less you are likely to get paid for the if you look at the graphs, we just basically say it was completely flat, whereas part time it, it continues to rise precipitously. so the big question is, what's happened to that extra profit? a gap left the story and we tell ourselves that this time is not entirely true, is a it all got pumped into finance. basically profits went to richest one percent of

the population. and they basically are gambling the oh is the running all my life to san diego and get a job in a company. and so i could have a good life. i'm going to buy an amazing house, you know, for myself. and then i want to be single and traveling for a long time, and then i want to have kids and set them down and it is just a big dream and it's just an illusion. the stuff for me to gave up to so much of my private life and then also have

a i receiving the results that i expect due to it was just mind blowing timeframe stopped working. i couldn't tell you like, this is the feeling that i have now like something break inside my brain. and i, i could not picture how that happened. it was unbelievable. the, the original sabotage manual was written for a world where most people who worked for for a to the machine the but we being just as effective of sabotaging work in our old web most work relies not on the machine but on the brain. power of humans the also so the original manual would have been amazed at how effective our sabotage has been. only 20 percent of the

workforce are engaged in the work those that manage them. a seldom qualified for the job. and the less so the benefits of work goes to those who do the work. why are we creating ways society creating an environment in which people are doing really good work necessary work, beneficial work and making them do it in a way that it just sort of tears them apart and you know how big oh so how to make or that realization that the setting and the environment in which people function really, you know, as much as possible. how do we design it to make people really grow and thrive?

we've known for a long time all about organ nomics that we have to design furniture and tools that adapt to the human body. you may not like the way the human body was designed, but that's the way it functions. i guess i'm talking more about organ nomics in terms of the social psychological, what makes people tick. this is the way things to me and they simply cannot and some a post. and they because our last module that i do at the moment, and i'm actually for the 1st time in 20 years doing something i really care about. i feel like i'm making a difference. i'm working in a meaningful industry. and yet i'm still experiencing the symptoms of a, of a burn out sort of how of a still cool. so this stage will, is it is going wrong. you know, i will. is it the all have done wrong night available? why am why of in panic attacks is it, is it because on you and i could have the same job and there's something out there

that drives you crazy and i'm ok. what has been discovered in a lot of research by lot of people is at least 6 areas where that kind of job person balance room balance of fits or the missing occurs. that can be predictive if they're, if it's a good fit of great or engagement with the work, if it's a bad fit, the risk burnout becomes more of a problem. the workload is, was always huge. and there is no like, uh long term projects. its always like for yesterday that you need to deliver. so the one that everybody thinks about his workload and that is the one that is probably most clearly tied to problems with exhaustion. and basically the in balance there are the misfit is that the demands are really high and the resources

to handle those demands are low. you don't have enough time. you don't have the right information. you don't have the tools, you don't, you know, there's no way that that can be done given, given that way. instead of ever having prose paper ready, did it just finish one task in tomorrow. you have plenty more because they need to expand to other countries. second one is control and that's really the extent to which you have some choice and discretion, some autonomy, some way of deciding how best to do the job given what it is like today. as opposed to you have no discretion, no choice. you must do this. and what we find is it's not so much workload, but if you have high workload and you have high control, no problem. when you have high work or no control, it's like system is pushing up the rock and all of a sudden end of the day is back. the,

when there is in sufficient reward, that means that no matter what you do, how successful you are, how great you are, meeting the deadlines and getting things done and something no good feedback comes . the reward is not you asked about the salary or the benefits. mean, i don't want to throw that out, but i mean, that's not usually the biggest, the big is, are the social recognition, the appreciation that somebody noticed you really, you know, oh my gosh, and really got out of a bind there by the thing that you did and i think so much that you know, we couldn't have done it without you little things like that. also go down. i'm going to have to logo in my eyes. so, you know, just be one kid around why is on the 8th. and the, because it was like, you know, and you have to leave them free by values and you need to be a change agent. and you need to do this and you need to do that. community is

really the, the, the social environment that you are the people who come in contact on a regular basis. okay. we have a flexible time, you know, have a flexible, you know, working time. but every day 10 am have a meeting. sorry. okay, this flexible like you're giving me okay. i can, can i work from 12 to 9? no way it works well when there is social support, mutual social support, you know, and we sort of help each other out. if somebody is unclear, we kind of clarify when there is trust when there is kind of respect for each other . and uh, you know, notion of reciprocity, when all of that is working well, and quite honestly, it is like money in the bank, even though i give them the message, listen guys, this is too much for me. and i got a burnouts because of this. they don't care, they just like hide the problem and they keep on doing whatever they have to do

when people feel they are working in a place that is unfair, the trees, people unfairly this will raise the level of that cynicism sky high. and if there is a value of conflict, if even worse, we need to take into account or human beings are like and how they function, what makes them motivated? what makes them do great things? what do they need to recharge and reboot and, you know, have a life the

for generations. people thought they were working really hard to some day create a world where people don't have to work so much more robots will do the, the unpleasant directory. repetitive states of labor that nobody really wants to do the now we're living under assess the capitalist market system, which is supposed to be efficient. it can allocate resources in a way that will guarantee maximum production. profitability maybe create, makes people unhappy, but ultimately it creates better good by being the most efficient system. anybody can ever match the,

i mean, any efficient system you think should be able to reallocate resources in such a way that we work last and everybody's still has about the heat. if we can't do that, there's something terribly wrong. i mean, we haven't been insanely ridiculously and assessments of the, i think we should change the way we think of the economy. let's not talk about production and consumption. it looks good for isn't actually making a store of it's, it's not changing it even, you know, transforming it to make it into something else is trying to keep it the same. so he's gotta take care of things. so i'll say fall apart. then they tell us, well, you know, we're going to create robots so that will get rid of all our jobs. this is

a big problem. well, you can't have people have too much leisure time. they'll build something to impress. they'll just sit around watching tv all day. they won't, they won't be able to figure out what to do with themselves. people do want to contribute to the world, maybe a little better from the people around them and left to their own devices. they're more likely to do something useful then if they are not allowed to. we know we're not to have a world full of annoying st minds or, or had, oh add sir. god, awful musician. so a craig scientists will follower series are trying to k perpetual motion devices, and all we need is like one of those bad musicians to be miles davis or john, one of the craig scientists to be einstein. and you know, you pretty much made back your invest or

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the is increasing at reason many of watching online services. the work that is holiday destination drowning in plastic white at the cost every year of exports over $1000000.00 tons of plastic. why is there another way officer ruled the environment is not responsible. make up your own mind dw, made for mines. my name is available, the calls back said thank you so much for joining in. welcome to don't hold bad. a lot of people do that. it's all about saying it aloud. and sort

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. this is the, the news life umbrella in the us says it's send a new page for this house to ukraine. pots of a $6000000000.00 that i a package which doesn't include any additional patriots at defense systems to launch them. despite the keys request. also, i had that africa mac street on day 30 as own from the historic collection dropbox, the official end of apartheid. you will hear from a group of elderly citizens, still the mountain. reparations will see you a shop house of a country's truth and reconciliation process. the.